Custom commissions over $500 require a 50% initial deposit to reserve a place in my build schedule, with the remaining balance due upon completion and prior to pickup, delivery, or shipment.

Projects of $500 or less require payment in full when the commission is accepted.

Certain projects requiring unusually costly, specialty, or non-returnable materials may require a larger initial deposit. If this applies to your project, it will be clearly communicated before any payment is made.

Work will not begin, and materials will not be ordered, until the required initial payment has been received.

Because each commission is designed and built specifically for an individual client, all deposits and payments are non-refundable once received.

Materials are often purchased well in advance of the scheduled build so they can properly acclimate to my shop environment and be prepared for your project. In addition, design, planning, material sourcing, and other work may begin before fabrication itself.

For these reasons, custom commissions cannot be returned or exchanged simply because a client changes their mind after the project has been approved.

If unforeseen circumstances arise, please contact me as soon as possible. While payments remain non-refundable, I will make reasonable efforts to work with you when circumstances allow.

Any payment made to Nathan Terepocki / Tree Of Life Woodworking means you are agreeing to this policy.

You further agree not to file disputes, chargebacks, or claims through your financial institution or payment processor to evade this policy. If attempted, Tree Of Life Woodworking may:

• Defend the claim with evidence of your agreement (e.g., order confirmations, receipts).

• Recover associated costs, including fees, legal expenses, and damages.

• Terminate current or future business with you.

All sales are final. No refunds. No exchanges. No exceptions.

I understand that ideas can evolve throughout the design process, and I am happy to discuss reasonable changes whenever possible.

Once a design, material selection, or other project detail has been approved, requested changes may affect the project's price and completion timeline. Any additional design time, labor, materials, or other costs resulting from client-requested changes will be communicated before the change is made.

Once fabrication has reached a stage where a requested change is no longer practical, I may be unable to accommodate it.

I take great care to ensure every piece leaves my shop in excellent condition. Please inspect your furniture carefully at the time of pickup or delivery.

Any visible damage, scratches, blemishes, or other cosmetic concerns should be reported within 24 hours of receiving the piece, preferably with photographs. This allows me to determine whether an issue occurred prior to or during delivery and address it promptly.

Cosmetic damage reported after this period may not be eligible for complimentary repair because I cannot reliably determine when or how the damage occurred.

I stand behind the craftsmanship of my work. If a structural issue arises that is determined to have resulted from my workmanship, please contact me so I can evaluate the issue and determine an appropriate resolution.

This does not include damage resulting from misuse, accidents, improper handling, unauthorized modifications or repairs, improper storage, environmental conditions, or normal wear and tear.

Solid wood is a natural material and will respond to changes in temperature and humidity throughout its life. Seasonal expansion and contraction are normal characteristics of solid-wood furniture and are not considered defects.

Natural variations in grain, color, figure, knots, mineral streaks, and other characteristics are part of what makes each piece unique. Samples, photographs, and previous pieces should be considered representations of the general appearance of a species or finish rather than guarantees of an exact match.

Clients are responsible for maintaining a reasonably stable indoor environment and protecting furniture from excessive moisture, extreme dryness, prolonged direct sunlight, and other conditions that may damage solid wood.

Before fabrication begins, clients may be asked to approve relevant dimensions, materials, finishes, design details, drawings, renderings, or other project specifications.

It is the client's responsibility to review these details carefully before approval. Once approved, subsequent changes may result in additional costs and changes to the completion timeline.

Any estimated completion date or lead time is provided in good faith based on the information available when the commission is accepted.

Because each piece is made individually, completion times may be affected by material availability, design changes, fabrication requirements, finishing conditions, or circumstances outside my reasonable control.

I will make reasonable efforts to keep clients informed of meaningful changes to the anticipated schedule.